Cancellation and Refund Policy

Returns and Exchanges

If you want to return the product you bought from Epaavm.com, you can send it together with the invoice within 14 days via our contracted Aras Cargo. All shipping charges for returns and exchanges are your responsibility.

The product to be returned must be sent completely and completely to the address specified on the invoice, with its complete, original invoice, the package undamaged, unused, undamaged as a result of usage error. The label of the product and its accessories, if any, must be present in the cargo package completely and undamaged. There are no refunds in stores. When your return process is completed, you will be informed by e-mail or by phone.

If the customer returns the product or withdraws from the purchase, an instruction is sent to the bank for the return from the moment the returned product reaches us. The next process is completely dependent on the bank, and the refund amount is returned to the account of the card you shopped between 1-10 days.

For orders made with payment at the door, you can request the amount of the order to be deposited into your account by sending us your bank account information from customer service in case of return.

If you want to change the product you bought from Epaavm.com, you can send it together with the invoice via Aras Cargo. All shipping charges for returns and exchanges are your responsibility.

The product you will send for exchange must be sent completely and completely to the address specified on the invoice, with its complete, original invoice, the package undamaged, unused, undamaged as a result of usage error. The label of the product and its accessories, if any, must be present in the cargo package completely and undamaged.

Changes are made in stores. Changes can be made in EPA stores together with the invoice of the product.